Gaya APA
Metz, Adam. (2012).
The social customer: how brands can use social CRM to acquire, monetize, and retain fans, friends, and followers (1).
New York:
McGrawHill.
Gaya Chicago
Metz, Adam.
The social customer: how brands can use social CRM to acquire, monetize, and retain fans, friends, and followers.
1
New York:
McGrawHill,
2012.
Text.
Gaya MLA
Metz, Adam.
The social customer: how brands can use social CRM to acquire, monetize, and retain fans, friends, and followers.
1
New York:
McGrawHill,
2012.
Text.
Gaya Turabian
Metz, Adam.
The social customer: how brands can use social CRM to acquire, monetize, and retain fans, friends, and followers.
1
New York:
McGrawHill,
2012.
Print.