Gaya APA

Heskett, James L.. (2008). The ownership quotient : putting the service profit chain to work for unbeatable competitive advantage (7). Boston: Massachusetts : Harvard Business Press.

Gaya Chicago

Heskett, James L.. The ownership quotient : putting the service profit chain to work for unbeatable competitive advantage. 7 Boston: Massachusetts : Harvard Business Press, 2008. Text.

Gaya MLA

Heskett, James L.. The ownership quotient : putting the service profit chain to work for unbeatable competitive advantage. 7 Boston: Massachusetts : Harvard Business Press, 2008. Text.

Gaya Turabian

Heskett, James L.. The ownership quotient : putting the service profit chain to work for unbeatable competitive advantage. 7 Boston: Massachusetts : Harvard Business Press, 2008. Print.